Frequently Asked Questions (FAQ)

Thank you for supporting my small business! If you don't see the answer to your question here, feel free to reach out and I'll reply as soon as I can.

Jewelry Care

How do I care for my items?

Sterling silver and copper will darken over time. Generally just a soft cloth is all you need to keep your items bright. See my jewelry care page (on my Michelle Mach site) for detailed tips.

Stitch Markers

What size knitting needle do the stitch markers fit?

The markers generally fit a size 10.5 (US) knitting needled, although for the bulb pins, you will need to move the number charm towards the opening of the pin to make it fit a needle that size.

Can you make me a custom set of markers with my range of number of specific needle or hook sizes?

Yes, most likely! Please contact me about the specifics of your idea and how soon you need the finished markers.

Returns

Do you take returns?

Yes, I do take returns on non-personalized handmade items within a certain time period. Items must be in original shape, not worn or used.

If your item arrives damaged, please contact me for the next steps.  See the Returns page for full details.

Shipping

When will my order ship? Do you ship to my country?

I ship handmade items within 3-5 business days to the U.S. If you need something in a hurry, please contact me. Sometimes I am able to ship early, so please ask if you have a deadline! See the Shipping page for full details.

Where do you ship from?

Handmade items will ship from my home in Colorado. 

How much does shipping cost?

Handmade items will ship via USPS. U.S. shipping is a $4 flat rate through the end of 2025. This means that if you order 1 notecard or 5 notecards, the shipping will be the same cost. Orders $35+ (before tax) ship for free!

Gifts

Do you gift wrap?

Handmade items will typically come in a gift box to protect the items during shipping. I can print gift messages and add a gift tag or card with ribbon at no additional charge. Just ask!

Wholesale

Do you wholesale?

Yes, I wholesale most products to retail shops. Please contact me for order minimums and other details.